Help & Frequently Asked Questions (FAQs)

Welcome to the Pure Botanica Help Center! Here you’ll find answers to some of the most common questions about our organic skincare products, orders, shipping, and more.

  1. What makes Pure Botanica products organic?
    Our products are made with certified organic, plant-based ingredients free from parabens, sulfates, synthetic fragrances, and harmful chemicals. We use nature’s finest botanicals sourced responsibly.
  2. Are your products suitable for sensitive skin?
    Yes! Our formulations are gentle and designed to be non-irritating. However, we recommend doing a patch test before first use, especially if you have very sensitive skin.
  3. Do your products contain artificial fragrances or dyes?
    No. All our products are free from artificial fragrances, dyes, and colorants. We only use essential oils and natural extracts for scent and color.
  4. Are your products cruelty-free?
    Absolutely. We never test on animals, and all our ingredients are ethically sourced.
  5. Do your products have an expiration date?
    Yes. Because we use natural ingredients without harsh preservatives, we recommend using our products within 6–12 months of opening.
  1. How do I place an order?
    Simply browse our shop, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
  2. What payment methods do you accept?
    We accept all major debit/credit cards, bank transfers, and secure online payments such as Paystack or Flutterwave (in Nigeria).
  3. Can I modify or cancel my order after placing it?
    Orders are processed quickly, but you can contact our support team within 2 hours of placing your order. After that, modifications may not be possible.
  1. Do you offer nationwide shipping in Nigeria?
    Yes, we ship across Nigeria. Standard delivery takes 2–5 business days depending on your location.
  2. Do you ship internationally?
    At the moment, we only offer shipping within Nigeria. International shipping will be available soon.
  3. How can I track my order?
    Once your order is shipped, you’ll receive a tracking number via email or SMS.
  4. What if my package arrives damaged?
    Please contact us within 24 hours with a photo of the damaged item. We’ll arrange a replacement or refund according to our return policy.
  1. Can I return a product?
    Yes. If you’re not satisfied with your purchase, you can return it within 7 days of delivery provided the item is unopened and in its original condition.
  2. How long does it take to receive a refund?
    Refunds are processed within 5–7 business days after the return is received and approved.
  1. How do I know which product is right for my skin type?
    Each product page includes usage recommendations. You can also take our [Skin Quiz] or reach out to us for personalized advice.
  2. Do you offer sample sizes?

Yes We occasionally offer sample kits.

  1. Can I request a customized skincare routine?
    Yes! Our team can help you build a routine tailored to your skin goals. Contact us via email or chat.
  1. How do I know which product is right for my skin type?
    Each product page includes usage recommendations. You can also take our [Skin Quiz] or reach out to us for personalized advice.
  2. Do you offer sample sizes?

Yes We occasionally offer sample kits.

  1. Can I request a customized skincare routine?
    Yes! Our team can help you build a routine tailored to your skin goals. Contact us via email or chat.

Still need help?
📧 Email: support@purebotanicang.com
📞 Call/WhatsApp: +234 07048814958